At EcoSource Pulp LLC, we are committed to delivering high-quality pulp and paper products that meet our customers’ expectations. This Refund Policy outlines the terms under which refunds may be granted.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The product delivered is damaged, defective, or not as described in the agreed specifications.
- An order was canceled prior to production or shipping and falls within the cancellation window stated in the contract.
- Refund eligibility will be reviewed on a case-by-case basis.
2. Non-Refundable Situations
Refunds will not be issued if:
- The product has already been used, altered, or damaged after delivery.
- Delays occur due to circumstances beyond our control (e.g., shipping delays, natural disasters, or supplier shortages).
- The order was customized or made-to-order unless defective.
3. Requesting a Refund
- To request a refund, please contact us within 7 business days of receiving your order.
- Provide proof of purchase (invoice or order confirmation) and details regarding the issue.
- Refund requests can be made via email at info@ecosourcepulp.com or by phone at +1 (520) 843-4356.
4. Refund Process
- Once your request is reviewed and approved, refunds will be issued to the original payment method within 7–14 business days.
- In some cases, we may offer a replacement product or credit instead of a monetary refund.
5. Shipping Costs
- If the refund is due to a defect or error on our part, EcoSource Pulp LLC will cover the return shipping costs.
- For all other situations, the customer is responsible for return shipping fees.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.
✅ By placing an order with EcoSource Pulp LLC, you acknowledge that you have read and agreed to this Refund Policy.